1. Who we are
Camspect is provided by Camspect ("Camspect", "we", "us"). This policy covers our website, our web app and our iPhone and Android apps (together, the "Service").
Companies that sign up for Camspect ("customers") decide what project information they store in the Service. For that information we act on our customer's behalf, as a service provider or processor. For account, billing and website information we act as the controller.
2. Information we collect
Information you give us
- Account details: your name, email address, phone number, password and profile photo.
- Company details: your company's name, logo, offices and settings.
- Project content: projects and their addresses, photos, videos, voice notes, documents, notes, todos, inspections, comments and messages, customer contacts, and insurance claim details such as carrier, claim and policy numbers and adjuster contacts.
- Messages you send us, for example through our contact form or support email.
Information collected automatically
- Photo and video details: when and where a photo or video was taken (date, time and GPS location from your device), and its technical details.
- Location: the mobile app uses your device's location, with your permission, to tag photos and to show nearby projects on the map. When your browser allows it, the web app records your approximate location with changes you make, for your company's audit log.
- Device and usage information: device type, operating system, app version, IP address, and crash and error reports that help us fix problems.
- Cookies and similar storage that keep you signed in and remember your preferences.
Payment information
Payments are handled by our payment provider. We receive limited details, such as the last four digits and expiry of your card, but never your full card number.
3. How we use information
- To provide, maintain and secure the Service, including syncing your data across devices.
- To create inspection reports, share links, downloads and other things you ask for.
- To provide AI features you choose to use, such as inspection drafts and the assistant.
- To send service emails, such as verification, invitations, password resets and billing notices.
- To process payments and manage subscriptions.
- To provide support and respond to your requests.
- To understand and improve how the Service works, and to fix errors.
- To comply with the law and to protect our rights, our customers and our users.
5. AI features
Some features, such as drafting an inspection or asking the assistant about your projects, send the relevant project information to our AI provider to produce an answer. We ask the provider not to store these requests, and we don't use your project content to train AI models. These features only use information the person asking already has access to.
6. How long we keep information
We keep project content for as long as your company's account is active, or until it is deleted. Account and billing records are kept as long as needed to provide the Service and to meet legal, tax and accounting obligations. The mobile app keeps a copy of recent data on your device so it works offline, and removes data that has been unused for a while.
7. Security
We use encrypted connections, role-based access controls enforced on our servers and an audit log of changes to protect your information. No system is perfectly secure, so please use a strong password and tell us right away if you suspect unauthorized access. See our Security page for details.
8. Your choices and rights
You can update your profile in the app at any time. Depending on where you live, you may have the right to access, correct, delete, export or restrict the use of your personal information, and to object to some uses of it. You can also turn off location access in your device settings.
To make a request, email support@camspect.com. If your information is part of a company's workspace, we may direct your request to that company, since it controls that content. We won't discriminate against you for exercising your rights.
9. International transfers
We and our service providers may process information in countries other than yours, including the United States. When we transfer information internationally, we use appropriate safeguards required by applicable law.
10. Children
Camspect is a business tool and isn't meant for children. We don't knowingly collect information from anyone under 16.
11. Changes to this policy
We may update this policy from time to time. When we make significant changes, we'll let you know by email or in the app before they take effect. The date at the top shows when it was last updated.
12. Contact us
Questions about this policy or your information? Email support@camspect.com.